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Orlando City Still Looking for Ways to Improve Stadium Challenges
Whenever a new stadium opens, there are certain kinks to be worked out, and Orlando City has had its share. From long lines for the bathroom and concessions to entrance issues, the club has been working this season to find ways to improve the fan experience.
The club says that it is aware of the entrance problems and, while some are unavoidable, it has been working on solutions for others. It still wanted to give season ticket holders a card to use, at least for now. The club has also collected and examined data on how many people enter, when they enter, where they enter, and how they enter. This data has allowed the club to become aware of any problems and work to find solutions. It has also allowed the club to completely eliminate ticket fraud.
The Introduction of Paperless Ticketing
When the club joined MLS in 2015, playing at the 65,000-seat Camping World Stadium, Ticketmaster advised the club to use its new Presence system of mobile entry. The company has been looking to expand this new software, which is only being used in a handful of venues, including Mercedes-Benz Stadium in Atlanta. Orlando City was the first sports team — and at the time, the largest venue — to use Presence.
“We’re at a time where Ticketmaster is trying to move stadiums toward mobile entry,” a source at the club said. “But we’re probably a good two or three years from everybody being ready to use it.”
This isn’t Ticketmaster’s first attempt at getting rid of ticket stubs or print-at-home options. The company previously introduced a system of credit card entry, where fans would swipe a credit card at the gate, and an employee would print out a paper ticket with seating information.
“I feel like it’s getting better, but there’s still about 25 percent of the population that isn’t ready for it,” the source estimates.
Orlando City’s Problems with Mobile Entry
As expected, Orlando City has had its problems with mobile entry this season at its new stadium. One of the issues that has caused delays for fans is that more people are using mobile entry than expected, people are waiting to pull up their tickets at the gate, and people are arriving at the gate with unapproved items.
All 18,000 season ticket holders for Orlando City are issued cards that they can use to enter. When most of these season ticket holders wouldn’t attend games at Camping World Stadium, they would pass their cards off to friends and family members to use. However, that’s begun to change.
With the introduction of the Lion Nation app, entering using your mobile device has been made easier by the club. So rather than using a card to get in, many season ticket holders are selling their tickets, and more fans are using their mobile devices to enter the stadium.
“We thought there would be one-third to a quarter of fans using mobile entry because of how many used it before,” the source says. “But it’s 65%. We only have 4,000 to 5,000 using season ticket cards and the rest are using mobile entry.”
The club has touted its new mobile entry system since the beginning of the season as being an easier way to enter games for non-season ticket holders. This was based on data acquired over the past two seasons, but that hasn’t been the case. One of the club’s concerns is how long it takes people to pull up their tickets, as too few are doing it in advance.
“It should take each person between seven and nine seconds to get through the gate,” the source explains, estimating that it has been taking somewhere between 30 and 45 seconds. “That’s having a big impact on entrance delays.”
Fans arriving at the gate have often run out of data and have not saved their tickets to a digital wallet, something the club has tried to promote this season. When they arrive at the gate, they attempt to connect to the Wi-Fi. The problem has been one access point at each gate being used by fans, security, and entrance, so fans attempting to pull up tickets are having problems doing so.
For security purposes, Orlando City also introduced a new clear bag policy for the stadium, something that has been done at most stadiums around the country to keep fans safe. Unaware of this policy, many fans show up with bags that are too big or non-permitted items such as umbrellas. Attempting to figure out where to store these items has held up the lines at gates and become one of the largest issues with entry times.
Unavoidable Problems Still Exist
The club is searching for answers to some problems, but others will still exist. Any fans that attend a game will notice that certain doors are not being used for entry. “We wanted to open up more doors at the entrances,” the source says. “But the fire marshall informed us that we had to use a certain amount of our doors as emergency exits.”
That’s not the only impact the fire marshall has had. “If you go through Gate B,” the source continued, “you’ll notice the line wraps around the building. We wanted it to go straight out for more defined lines but the fire marshall told us that needed to be clear. The only gate where I like the way it enters is Gate D. But others are beyond our control.”
Despite these issues, the club is still looking for ways to alleviate the problem. They’re looking at taking out wire welded fences around the stadium in areas where more emergency exits can be used. “We still have to keep x amount of doors open for emergency exits. But we’re going to be working on changes this off-season to make things easier. This includes canopies over the entrances.”
Solutions
When Orlando City Stadium hosted the U.S. National Team’s World Cup qualifier against Panama recently, lines were longer than normal. Despite the stadium being run by U.S. Soccer that night, rather than Orlando City, the club took notice. That night, the club took back control near kickoff, to help things run smoother. However, the club noticed problems which it knew needed addressing.
New software for the Presence program is installed prior to each game, but that hasn’t solved the connection problems. So, last Friday Spectrum installed new access points at each gate, meaning that there are now multiple access points instead of one. Those access points were first used for the NWSL Championship Game and Orlando City’s final home game this season against the Columbus Crew this past weekend. While previously the only access point was on one wall, there will be access points on each wall and overhead.
According to a club source, they currently have 20 employees that are staffed with helping attendees with paperless ticketing. These employees are given special training on how to help fans with an aspect of stadium entrance. At games, these staff members hold purple mustache signs, asking if they can help.
Local businesses have offered up lockers as a revenue stream and to help the stadium alleviate some of the bag issues. Fans can use lockers at these businesses for a small fee. The first company to join in this partnership was the Yard Bar. Seeing the advantages, they were shortly followed by Flamingo’s Coffee Shop and Sy’s Supermarket, all located next to the stadium.
Looking Toward the Future
A club source says that mobile entry is moving toward a “tap-and-go” system using radio-frequency identification rather than scanning barcodes, which is something Ticketmaster is currently working on. Without having to individually scan everyone’s ticket, which can be a problem in direct sunlight, this new technology would allow much quicker ingress to the venue.
For some, entering Orlando City Stadium has been a frustrating experience at times. This is in large part due to an evolving system and user error, but also due to the newness of mobile ticketing. As the club continues to identify problems, it is confident it will be able to make entering the stadium easier for fans in order to improve the overall experience of attending an Orlando City game. For now, despite its issues, Orlando has the country’s premier soccer stadium, which will only get better in the coming years.
Orlando City
Orlando City vs. San Jose Earthquakes: Preview, How to Watch, TV Info, Live Stream, Lineups, Match Thread, and More
Orlando City restarts its 2026 MLS campaign late tonight out west at San Jose.
Welcome to your match thread for a late night midweek matchup tonight between Orlando City (4-9-2, 14 points) and the San Jose Earthquakes (10-3-2, 32 points) at PayPal Park (10:30 p.m., Apple TV). This is the only scheduled meeting between the teams in 2026 and the first time the teams have met since 2024.
Here’s what you need to know ahead of tonight’s match.
History
Orlando City is 3-1-3 in the previous seven MLS meetings with the Quakes since the club joined Major League Soccer in 2015. The Lions got their only away win in the series in the last meeting and enter tonight 1-1-2 on the road against San Jose.
The teams last met on May 18, 2024, with Jack Lynn coming off the bench to score the game’s only goal. Lynn’s strike in the 89th minute broke the scoreless deadlock and lifted the Lions to a 1-0 victory.
The teams met in Orlando most recently way back on June 22, 2021, with the Lions beating the Quakes down, 5-0. Orlando got things started with an early penalty kick goal by Nani, followed by braces from Benji Michel and Daryl Dike to easily put the game away. The lasting memory from the game is Michel’s celebratory dance wearing a cowboy hat that came out of the stands.
Prior to that Orlando City romp, the last time the teams met was on Aug. 31, 2019 when the Lions got freight trained 3-0 at Avaya Stadium, giving the Quakes their first win in the series. San Jose’s offense came via a Chris Wondolowski brace and an early opening goal by Magnus Eriksson. Orlando looked flat and weary out of the gate.
The Lions were victorious in Exploria Stadium in the 2018 meeting on April 21, a 3-2 Orlando win. It was the first win in the series for either side after three straight draws. Chris Mueller, Sacha Kljestan, and Dom Dwyer gave the Lions a 3-0 lead before Florian Jungwirth pulled two back in the game’s late stages.
The Lions led all of the first three matches in the second half only to see San Jose pull level, with two of those tying goals coming late. In the 2017 meeting, Carlos Rivas finally broke the scoreless tie and gave Orlando City the lead in the 81st minute, but Wondolowski spoiled the Lions’ night with an equalizer two minutes later as the teams drew at Avaya Stadium, 1-1.
In 2016, the Lions were gut-punched in the 94th minute in an emotional match that ended in a 2-2 draw. It was the first home match following the Pulse nightclub tragedy and what appeared to be a storybook ending to a cathartic win turned sour on a last-gasp equalizer by Shea Salinas. Seb Hines — now the Orlando Pride’s head coach — opened the scoring for Orlando, only to see Chad Barrett tie it up. Julio Baptista restored the lead in stoppage time, but Salinas ruined everything.
The two teams also drew in the first meeting, a 1-1 affair at Levi’s Stadium in Santa Clara, with the Lions down to 10 men after Brek Shea was sent off in the first half. Kaká and Wondolowski each scored from the penalty spot four minutes apart in that initial meeting.
Overview
The teams meet tonight to get their post-World Cup portion of the season started. Orlando City has been terrible on the road all season long, keeping only one MLS opponent under two goals all year away from home and allowing five goals twice (at New York City FC and Nashville) and six goals twice (at LAFC and in the team’s most recent match away at FC Cincinnati just before the break).
Orlando City is a putrid 1-6-1 on the road this season, and now the Lions must face the Western Conference co-leaders tonight before coming home to face Supporters’ Shield-leading Nashville SC at home on Saturday. They’ll have to play at least tonight’s game without Martin Ojeda, who is out with a thigh injury sustained some time between his first-half goal a week ago in a friendly against FC Dallas and the time the availability report dropped on Tuesday.
But it isn’t all bad news for the Lions, who should have both Antoine Griezmann and Dike in the lineup. Griezmann was the club’s highly prized and widely publicized summer Designated Player signing, while Dike’s return to Orlando came together more recently, following his departure from West Bromwich Albion. They’ll help the club’s offense, but the attack hasn’t been the issue in 2026 — it’s been the historically porous defense, which is on pace to shatter the MLS record for goals conceded.
Meanwhile, San Jose is one of the first half of the season’s biggest surprises, as the Quakes have been outstanding in 2026. Scoring 34 goals while conceding just 15, San Jose is among the league leaders in goals scored (tied for third), goals conceded (third), and goal differential (+19, third).
The Earthquakes are 4-2-1 at home and are coming off a 3-1 road win at Portland in their last game prior to the World Cup break. San Jose boasts Golden Boot challenger Preston Judd, who leads the Quakes with 11 goals, adding two assists in his 15 appearances. Ousseni Bouda has chipped in five goals and three assists. Niko Tsakiris leads the team with seven assists to go along with his two goals, but he’s still recovering from a lower body injury and is not available tonight. However, the arrival of Timo Werner (four goals and five assists in just seven games) has truly elevated Bruce Arena’s Quakes, and he’ll need to be one of the main focal points for the Orlando defense.
To have any shot at taking something from this game, the Lions will need to play better road defense than they have all season. Orlando can score goals, but with Ojeda out, Griezmann will need to adapt quickly, and someone other than the team’s leading scorer will need to find the net.
The Lions will play without Ojeda (thigh), Joran Gerbet (knee), Nolan Miller (knee), Colin Guske (international duty), and Clovis Archage (international duty). In addition, Marco Pasalic may or may not have returned to the team after the World Cup. He was not in training Monday, although interim head coach Martin Perelman said he expected the Croatian back soon. The Earthquakes will be without Nonso Adimabua (lower body), former Lion Earl Edwards Jr. (lower body), DeJuan Jones (lower body), and Tsakiris (you guessed it, lower body…come on, San Jose).
Match Content
- Our most recent PawedCast includes our key matchups and score predictions for tonight’s match.
Official Lineups:
Orlando City (4-4-2)
Goalkeeper: Maxime Crepeau.
Defenders: Adrian Marin, David Brekalo, Robin Jansson, Griffin Dorsey.
Midfielders: Ivan Angulo, Braian Ojeda, Eduard Atuesta, Tiago.
Forwards: Justin Ellis, Antoine Griezmann.
Bench: Javier Otero, Bernardo Rhein, Tahir Reid-Brown, Zakaria Taifi, Iago, Wilder Cartagena, Luis Otavio, Harvey Sarajian, Tyrese Spicer
San Jose Earthquakes (4-2-3-1)
Goalkeeper: Angus Gunn.
Defenders: Jamar Ricketts, Reid Roberts, Daniel Munie, Benjamin Kikanovic.
Defensive Midfielders: Beau Lerouox, Ronaldo Vieira.
Attacking Midfielders: Timo Werner, Nick Fernandez, Ousseni Bouda.
Forwards: Preston Judd.
Bench: Jonathan Gonzalez, Dave Romney, Paul Marie, Jack Skahan, Jack Jasinski, Ian Harkes, Francesco Montali, Max Floriani, Darius Johnson.
Referees
REF: Elijio Arreguin.
AR1: Adam Wienckowski.
AR2: Mike Nickerson.
4TH: Timothy Ford.
VAR: Jose Carlos Rivero.
AVAR: TJ Zablocki.
How to Watch
Match Time: 10:30 p.m.
Venue: PayPal Park — San Jose, CA.
TV/Live Stream: Apple TV.
Radio: AM 810 FOX Sports Radio Orlando (English), Mega 97.1 FM (Spanish), Nossa Rádio 1160 AM-WRLZ (Portuguese).
Social Media: For rapid reaction and live updates, follow us on Bluesky Social at @themaneland.bsky.social or follow Orlando City’s official Twitter (@OrlandoCitySC) or Bluesky (@OrlandoCitySC) feed.
Enjoy the match. Go City!
Podcasts
PawedCast Episode 542: Tampa Bay Friendly, McGuire Traded, OCB Beats Cincinnati, and More
Lions maul the Rowdies in friendly action, OCB wins on the road, and it’s transfer season.
Orlando City welcomed I-4 Derby rival Tampa Bay to Inter&Co Stadium for a friendly match on Wednesday and then proceeded to bludgeon the Rowdies with a couple of hammers named Antoine Griezmann and Justin Ellis. The two attackers combined for a goal and four assists in a 6-0 beatdown of the team from the Gulf Coast, with five different Lions scoring and Griffin Dorsey forcing an own goal. We discuss Griezmann’s first minutes with Orlando City, what the team showed in its formation, and how good Justin Ellis’ vision is.
Oh, and it’s also transfer season now. Duncan McGuire is on his way out and Marco Pasalic reportedly will follow soon, while a new left back may be headed from Spain to Orlando.
Following all of that, we discuss Maxime Crepeau being added to the MLS All-Star Team and the announcement that he’ll participate in the 2026 MLS All-Star Skills Challenge.
Our mailbagbox asked us about which World Cup semifinalist players we’d want to join Orlando this season (if we could only pick one), and more. Remember, if there’s anything — and we do mean anything — you want us to address on the show, just ask us by tweeting it to us at @TheManeLand with the hashtag #AskTMLPC, or hitting us up on Bluesky Social with that same hashtag.
After the mailbagbox, we dive into OCB’s 2-1 road win at FC Cincinnati 2. It wasn’t the prettiest game by the Young Lions, but they managed to do enough to earn three points on the road, where they’ll stay to face Chattanooga on Saturday. We briefly preview that game.
Finally, Orlando City will be in Dallas Wednesday for the second of two friendlies leading up to the restart of the MLS season. It’s unlikely we’ll get a lot of details about that one, but we’ll see what happens. Maybe the FC Dallas folks will help us out.
Be sure to rate and review our show wherever you get your podcasts. Remember, we’ll read any five-star reviews we get on Apple Podcasts on the next show.
If you’d like to support our independent writing and podcasting efforts, we’d love to have you as a subscriber or donor over at our Buy Me a Coffee site.
Here’s how No. 542 went down:
0:15 – Orlando City crushed the Rowdies, the transfer season is in full swing, plus: hey now, Crepeau’s an all-star.
28:50 – The mailbagbox is always good for a hypothetical scenario.
36:54 – The Young Lions slipped past Cincy and head to Chattanooga, while the senior Lions head to Dallas.
Podcasts
SkoPurp Soccer Episode 119: International Break, USWNT, Louisville Preview, and More
The Pride return from a long international break looking to get their first-ever road win against Racing Louisville.
It feels like months since the Orlando Pride last took the field, but the calendar says otherwise. If you believe calendars, it’s only been a little less than three weeks, but time moves strangely in the post-pandemic apocalyptic world.
Anyway, we don’t have a match to recap, so we touched on a couple of Pride players putting the ball in the net during the international break and chat a bit about the United States Women’s National Team’s three-game friendly series against Japan. Emma Hayes used a lot of players, and the team looked solid for two of the three matches, but the rotated middle game seemed a bit disjointed. Hayes has greatly expanded the player pool and will have plenty of options when the World Cup approaches.
Our mailbagbox had questions about a potential change in the NWSL schedule, as the league explores adopting the fall-to-spring slate, and opposition own goals. Remember, you can ask us anything by hitting us up on Twitter at either @TheManeLand or @SkoPurpSoccer and using the hashtag #AskSkoPurp. You can use that same hashtag and hit @TheManeLand.bsky.social up on Bluesky. Or you can visit our show page, scroll down, and fill out the handy form. We’d also appreciate any ratings or reviews you can leave wherever you get your podcasts, and if you do that on Apple Podcasts, we’ll find them easily and read them on the show.
After the mailbagbox, we turned our attention toward Friday’s late afternoon tussle with Racing Louisville in Kentucky. The Pride have never won on the road against Louisville, and it’s about high time they did. This match begins a congested push to the June World Cup break, and although Friday’s hosts aren’t high in the table, the Pride must be at their best to get a road result in this fixture. We look back at the series history, compare the two sides, provide our key matchups in the game, and make our final score predictions.
If you’d like to support our independent writing and podcasting efforts, we’d love to have you as a subscriber or donor over at our Buy Me a Coffee site.
Here’s how Episode 119 went down:
0:15 – We open the show with a little banter about the Pride in the international break and the USWNT’s series vs. Japan.
9:03 – The mailbagbox features questions via both eletronic mail and social media. We welcome all modes of delivery.
19:59 – The Pride travel to Louisville to face Racing. They’ve never won in Kentucky, but we inform them how to do so.
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